FREQUENTLY ASKED QUESTIONS
Everything you need to know about shopping with ORVIAN BEAUTY. If you need further assistance, our Customer Care team is here to help.
1. WHAT PRODUCTS DOES ORVIAN BEAUTY OFFER?
ORVIAN BEAUTY offers a curated selection across Makeup, Skincare, Body Care, and Haircare. Our collections are designed to make discovering everyday beauty essentials simple, inspiring, and effortless.
2. WHERE DOES ORVIAN BEAUTY SHIP?
We ship to Australia, the United States, the United Kingdom, and selected international destinations.
Shipping availability and options are displayed at checkout based on your delivery destination.
3. DO YOU OFFER FREE SHIPPING?
Yes. Free Essential Delivery is available with no minimum order value.
Faster Standard, Priority, and Express delivery options are also available for an additional charge.
4. HOW LONG WILL MY ORDER TAKE TO ARRIVE?
Orders typically require 1–3 business days for processing before dispatch.
For Australia, the United States, and the United Kingdom, estimated delivery ranges from 2–12 business days, depending on the shipping method selected.
For international destinations, estimated delivery ranges from 3–15 business days.
Delivery times are estimates and may vary due to destination, customs processing, carrier delays, public holidays, or other circumstances outside our reasonable control.
5. HOW CAN I TRACK MY ORDER?
Once your order has been dispatched, we will send a shipping confirmation email containing tracking information where available.
Please allow some time for the carrier's tracking system to update after receiving your shipping confirmation.
6. CAN I CHANGE OR CANCEL MY ORDER?
Please contact us as soon as possible if you need to change or cancel an order.
Orders may be cancelled until the relevant item has been fulfilled. Once an item has entered or completed fulfillment, we may be unable to cancel or modify it.
7. WHAT IS YOUR RETURN POLICY?
Eligible products may be returned within 30 days from the date of delivery.
Products must generally be unused, unopened, and in their original condition and packaging where applicable.
For hygiene and safety reasons, certain opened, used, unsealed, or tampered-with beauty and personal care products cannot be returned for change-of-mind purposes.
8. DO I HAVE TO PAY FOR RETURN SHIPPING?
No. Eligible returns qualify for free return shipping, and ORVIAN BEAUTY charges a 0% restocking fee.
Please contact our Customer Care team before returning an item so we can review your request and provide the appropriate return instructions.
9. HOW DO I START A RETURN?
Contact our Customer Care team at customer.orvianstore@hotmail.com and include your order number and reason for the return.
Once your request has been reviewed, we will provide the appropriate return instructions.
Please do not send products to an address associated with ORVIAN BEAUTY unless our Customer Care team has specifically instructed you to do so.
10. WHEN WILL I RECEIVE MY REFUND?
Once your eligible return has been received and inspected, we will notify you of the outcome.
Approved refunds are issued to your original payment method. Your bank, card issuer, or payment provider may require additional time to process and display the refund.
11. WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED OR INCORRECT?
Please contact us as soon as possible if your order arrives damaged, defective, or incorrect.
Include your order number, a description of the issue, and clear photographs where appropriate. Our Customer Care team will review the issue and advise you of the available resolution.
12. WILL MY ORDER ARRIVE IN ONE PACKAGE?
Not always. Some orders may contain products fulfilled from different locations and may therefore arrive in separate packages.
You will not be charged additional shipping fees beyond those confirmed at checkout simply because an order is delivered in multiple packages.
13. WILL I HAVE TO PAY CUSTOMS DUTIES OR TAXES?
International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not controlled by ORVIAN BEAUTY.
14. ARE YOUR PRODUCT COLOURS EXACTLY AS SHOWN ONLINE?
We make reasonable efforts to present product colours and details accurately. However, colours and appearance may vary slightly due to screen settings, photography, lighting, packaging updates, or manufacturing variations.
15. HOW CAN I CONTACT ORVIAN BEAUTY?
Our Customer Care team is available to assist with products, orders, shipping, returns, and general enquiries.
Email: customer.orvianstore@hotmail.com
Phone: +61 468 139 139
When contacting us about an existing purchase, please include your order number so we can assist you more efficiently.
ORVIAN BEAUTY
Beauty, made yours.