Privacy policy
PRIVACY POLICY
Last updated: September 2026
At ORVIAN BEAUTY, we respect your privacy and are committed to handling personal information responsibly and transparently.
This Privacy Policy describes how ORVIAN BEAUTY (“we”, “us”, or “our”) collects, uses, discloses, stores, and otherwise processes personal information when you visit our website, purchase our products, create or use an account, communicate with us, or otherwise interact with our services.
Our online store is powered by Shopify, which provides the ecommerce infrastructure that enables us to offer our products and services.
By using our services, you acknowledge the practices described in this Privacy Policy.
1. PERSONAL INFORMATION WE COLLECT OR PROCESS
The personal information we collect depends on how you interact with ORVIAN BEAUTY and may include:
Contact Information
Your name, email address, telephone number, billing address, shipping address, and other contact details.
Order Information
Products purchased, order history, transaction information, shipping method, delivery details, returns, refunds, cancellations, and customer service history.
Account Information
Account credentials, preferences, saved information, and other details associated with your customer account.
Payment Information
Information necessary to process payments. Payments may be processed by Shopify or other authorized payment providers. We generally do not directly store complete payment card details.
Device and Usage Information
IP address, browser type, device information, operating system, website activity, referring pages, interactions with our services, cookies, and similar technologies.
Customer Communications
Information contained in emails, messages, customer service enquiries, reviews, feedback, and other communications you send to us.
Marketing Information
Your marketing preferences and information about how you interact with promotional communications where applicable.
2. HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information:
directly from you when you place an order, create an account, contact us, submit information, or interact with our website;
automatically through cookies and similar technologies when you use our website;
from service providers that help us operate our business;
from payment, fulfillment, shipping, analytics, advertising, and ecommerce partners where permitted by law; and
from other third parties where you have authorized the disclosure or where collection is otherwise permitted by applicable law.
3. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
process and fulfill orders;
process payments and refunds;
arrange shipping and delivery;
manage returns and cancellations;
provide customer service;
create and manage customer accounts;
communicate about orders and services;
detect, investigate, and prevent fraud, abuse, and security incidents;
maintain and improve our website, products, and services;
understand how customers interact with our store;
personalize the shopping experience where appropriate;
send marketing communications where permitted;
measure advertising and marketing effectiveness;
comply with legal, tax, accounting, regulatory, and contractual obligations; and
protect our business, customers, and legal rights.
We process personal information only where we have an appropriate legal basis or other lawful authority where required by applicable law.
4. SHOPIFY
Our online store is hosted and supported by Shopify.
Shopify processes certain personal information to provide ecommerce services, including website functionality, checkout, payments, security, analytics, and other platform features.
Depending on how you interact with our store and the Shopify services enabled, Shopify may process information in accordance with its own privacy documentation and applicable data protection requirements.
5. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to trusted third parties where reasonably necessary to operate our business, including:
Shopify and ecommerce technology providers;
payment processors;
fulfillment and logistics partners;
shipping carriers;
customer service providers;
cloud hosting and technology providers;
analytics providers;
marketing and advertising providers;
professional advisers such as accountants, auditors, insurers, and legal advisers; and
government, regulatory, law enforcement, or other authorities where required or permitted by law.
We do not disclose personal information merely for unrelated purposes without an appropriate legal basis.
6. PAYMENT INFORMATION
Payments made through our website may be processed through Shopify Payments or other payment providers made available at checkout.
Payment providers may independently collect and process payment information necessary to authorize and complete transactions.
For security reasons, ORVIAN BEAUTY generally does not directly receive or store your complete credit or debit card number.
7. COOKIES & SIMILAR TECHNOLOGIES
Our website may use cookies, pixels, local storage, and similar technologies to operate and secure the website, remember preferences, understand website usage, improve performance, provide relevant functionality, and support analytics and advertising where permitted.
Some cookies are necessary for our website to function correctly, while others may depend on your consent or privacy choices.
You may be able to manage certain cookie and privacy preferences through controls available on our website or through your browser settings.
Disabling certain technologies may affect website functionality.
8. ADVERTISING & MARKETING
Where permitted by applicable law, we may use personal information to provide or measure marketing and advertising.
We may work with advertising and analytics partners that use cookies or similar technologies to understand interactions with our website and advertisements.
Where consent is required, such technologies will be used in accordance with the choices made through the privacy controls available to you.
You may unsubscribe from promotional email communications using the unsubscribe option included in applicable marketing emails.
9. YOUR PRIVACY CHOICES
Depending on where you live, you may have rights regarding your personal information, including the right to request:
access to personal information we hold about you;
correction of inaccurate information;
deletion of certain personal information;
restriction of certain processing;
objection to certain processing;
withdrawal of consent where processing relies on consent;
a portable copy of certain information; or
information about how your personal information is used or disclosed.
These rights are not absolute and may be subject to legal exceptions.
We may need to verify your identity before completing certain privacy requests.
10. INTERNATIONAL DATA TRANSFERS
Because ORVIAN BEAUTY operates an online store and uses international technology, payment, fulfillment, logistics, and other service providers, personal information may be processed or stored outside the country in which you live.
Where required, we take appropriate steps designed to ensure international transfers of personal information are handled in accordance with applicable data protection requirements.
11. SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of internet transmission or electronic storage is completely secure. We therefore cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials and should contact us if you believe your account or personal information has been compromised.
12. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining transaction and business records, resolving disputes, preventing fraud, enforcing agreements, and satisfying legal, tax, accounting, or regulatory requirements.
Retention periods may vary depending on the type of information and applicable legal requirements.
When personal information is no longer reasonably required, we may delete or anonymize it as appropriate.
13. CHILDREN’S DATA
Our services are not intended for children to independently purchase products where they are not legally capable of entering into a transaction.
We do not knowingly seek to collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to us improperly, please contact us so we can review the matter and take appropriate action.
14. THIRD-PARTY WEBSITES
Our website may contain links to websites or services operated by third parties.
We do not control the privacy, security, or content practices of independent third-party websites. We recommend reviewing their privacy policies before providing personal information.
15. USER-GENERATED CONTENT
If you submit a product review or other content to an area of our services that is intended to be public, information you choose to publish may be visible to other users.
Please avoid including sensitive or unnecessary personal information in publicly accessible reviews or content.
16. AUSTRALIAN CUSTOMERS
As ORVIAN BEAUTY operates from Australia, applicable Australian privacy and consumer protection requirements may apply to our handling of personal information.
Where Australian privacy law grants you applicable rights concerning your personal information, we will handle eligible requests in accordance with those requirements.
Nothing in this Privacy Policy is intended to restrict rights that cannot lawfully be excluded.
17. CUSTOMERS IN OTHER JURISDICTIONS
Customers located outside Australia may have additional privacy rights under laws applicable in their jurisdiction.
Where mandatory privacy legislation applies to our processing of your personal information, we will respect applicable rights and obligations as required by law.
18. PRIVACY REQUESTS
To exercise an applicable privacy right or ask a question about your personal information, contact us at:
Email: customer.orvianstore@hotmail.com
Phone: +61 468 139 139
Please provide sufficient information for us to understand your request. We may request additional information where reasonably necessary to verify your identity.
19. COMPLAINTS
If you have concerns about how we handle your personal information, please contact us first so we can review and respond to your concern.
Where applicable, you may also have the right to lodge a complaint with the relevant privacy or data protection authority in your jurisdiction.
20. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our practices, services, technology, legal requirements, or other operational considerations.
When we make changes, we will publish the revised Privacy Policy on this page and update the “Last updated” date where appropriate.
21. CONTACT US
For questions about this Privacy Policy, our privacy practices, or your personal information, please contact:
ORVIAN BEAUTY
Customer Care Email: customer.orvianstore@hotmail.com
Phone: +61 468 139 139
Australia