Shipping policy

SHIPPING & DELIVERY

At ORVIAN BEAUTY, we are committed to providing a reliable and seamless delivery experience. We ship to customers across Australia, the United States, the United Kingdom, and selected international destinations.

ORDER PROCESSING

Orders are carefully reviewed and prepared before dispatch. Processing typically takes 1–3 business days, excluding weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.

Processing time is separate from the estimated delivery times shown below.

SHIPPING OPTIONS

Australia · United States · United Kingdom

International

Free Essential Delivery is available with no minimum order value.

ESTIMATED DELIVERY TIMES

Delivery times are estimates and begin once your order has been dispatched. They do not include order processing time.

While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to carrier disruptions, customs processing, severe weather, public holidays, high-volume periods, or other circumstances outside our reasonable control.

ORDER TRACKING

Where tracking is available, tracking details will be sent to the email address provided at checkout once your order has shipped.

Please allow some time after receiving your shipping confirmation for tracking information to become active within the carrier's system.

INTERNATIONAL ORDERS

International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, any applicable import duties, taxes, customs fees, or similar charges are the responsibility of the customer. ORVIAN BEAUTY does not control these charges or the time required for customs clearance.

SHIPPING ADDRESS

Customers are responsible for providing complete and accurate shipping information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been dispatched.

ORVIAN BEAUTY is not responsible for delivery issues resulting from incorrect or incomplete information supplied by the customer.

LOST, DELAYED OR DAMAGED ORDERS

If your order appears significantly delayed, lost in transit, or arrives damaged, please contact our Customer Care team with your order number and relevant details.

We will review the issue and, where appropriate, work with the shipping carrier or fulfillment partner to determine the available resolution.

MULTIPLE PACKAGES

In some cases, items from the same order may be fulfilled from different locations and arrive in separate packages. When this occurs, you will not be charged additional shipping fees beyond those confirmed at checkout.

DELIVERY RESTRICTIONS

Shipping availability may vary depending on the destination, product, local regulations, or carrier restrictions. If we are unable to fulfill an order to your destination, we will contact you and arrange an appropriate resolution.

CHANGES & CANCELLATIONS

If you need to change or cancel an order, please contact us as soon as possible. Once an order has entered fulfillment or has been dispatched, we may be unable to modify or cancel it.

CONTACT US

For questions regarding shipping, delivery, or an existing order, please contact:

ORVIAN BEAUTY
Email: customer.orvianstore@hotmail.com
Phone: +61 468 139 139

Please include your order number when contacting us about an existing purchase so our Customer Care team can assist you efficiently.