Refund policy
RETURNS & REFUNDS
At ORVIAN BEAUTY, we want you to feel confident with every purchase. If something isn’t right, eligible items may be returned in accordance with the policy below.
30-DAY RETURN POLICY
We offer a 30-day return window, starting from the date your item is delivered.
To be eligible for a return, your item must be in the same condition in which you received it, unused, unopened, and in its original packaging where applicable. Proof of purchase or your order number may be required.
Returns requested after the 30-day return period may not be accepted, except where required by applicable law.
FREE RETURN SHIPPING
Eligible returns qualify for free return shipping.
Before returning any product, you must contact our Customer Care team and receive return instructions. Where applicable, we will provide the necessary return shipping information.
Please do not send products back without first contacting us, as unauthorized returns may not be accepted or processed correctly.
NO RESTOCKING FEES
ORVIAN BEAUTY does not charge a restocking fee on eligible returns.
Restocking Fee: 0%
BEAUTY & PERSONAL CARE PRODUCTS
For health, hygiene, and safety reasons, certain beauty, skincare, cosmetics, haircare, body care, personal care, or other hygiene-sensitive products may not be eligible for return once opened, used, unsealed, or tampered with.
Products must generally remain unused, unopened, and in their original condition to qualify for a change-of-mind return.
This does not limit any rights you may have for faulty, damaged, incorrectly supplied, or otherwise non-conforming products under applicable consumer protection laws.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us as soon as possible with your order number, a description of the issue, and clear photographs where appropriate.
Once reviewed, we will determine the appropriate resolution, which may include a replacement, refund, or another remedy as required by applicable law.
NON-RETURNABLE ITEMS
Certain products may not be eligible for return, including opened or used beauty and personal care products, products with broken hygiene or protective seals, gift cards, and products specifically identified as Final Sale at the time of purchase.
We may also be unable to accept products that have been damaged after delivery through misuse or improper handling.
Your statutory consumer rights remain unaffected.
FINAL SALE ITEMS
Products or collections clearly designated as Final Sale are not eligible for change-of-mind returns or cancellations.
Any rights or remedies available for faulty, damaged, or incorrectly supplied products under applicable law will continue to apply.
ORDER CANCELLATIONS
Orders may be cancelled until the relevant item has been fulfilled.
If your order or item has already entered fulfillment or has been fulfilled, cancellation may no longer be available. If the order has already shipped, you may request an eligible return after receiving it in accordance with this Returns & Refunds Policy.
We recommend contacting us as soon as possible if you wish to cancel an order.
REFUNDS
Once we receive and inspect an eligible return, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method. The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
Original shipping charges, where applicable, are generally non-refundable unless the return results from an error by ORVIAN BEAUTY or otherwise required by applicable law.
EXCHANGES
If you would like a different product, please contact our Customer Care team. Depending on product availability and the circumstances of your request, we will advise you of the available options.
HOW TO START A RETURN
To request a return, contact:
ORVIAN BEAUTY
Email: customer.orvianstore@hotmail.com
Phone: +61 468 139 139
Please include your order number and the reason for your return.
Once your request has been reviewed, our Customer Care team will provide the appropriate return instructions.
Do not send returns to our business or store address unless specifically instructed to do so by our Customer Care team.
CONSUMER RIGHTS
Nothing in this policy is intended to exclude, restrict, or modify any consumer rights or remedies that cannot legally be excluded under applicable consumer protection laws.
Where mandatory consumer protection laws provide you with rights beyond this policy, those rights will apply.
CONTACT US
For questions regarding returns, refunds, cancellations, or an existing request, please contact:
ORVIAN BEAUTY
Email: customer.orvianstore@hotmail.com
Phone: +61 468 139 139